LONDON SCHOOL OF POLE DANCING Privacy Notice

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For all enquiries relating to this Privacy Notice or your personal data, please contact:

Email: natalienearchou@londonschoolofpoledancing.com

 This Privacy Notice explains how London School of Pole Dancing Limited (“we”, “us”, “our”) collects, uses, and protects your personal information.

This notice applies to your use of our website and your participation in our services, including pole dance and pole fitness classes.

This Privacy Notice should be read alongside our Terms and Conditions and Cookie Policy.

We collect and use personal information where necessary to provide our services and manage our business operations.

We may collect or use:

• Names and contact details
• Transaction data (including details of payments and services purchased)
• Usage data (including how you interact with our website and services)
• Information relating to compliments or complaints
• Records of meetings and decisions

We may collect or use:

• Names and contact details
• Payment details
• Purchase or service history
• Correspondence

 We use your personal information to:

• Provide and manage bookings, classes, and related services
• Process payments and maintain transaction records
• Communicate with you regarding your bookings or enquiries
• Improve our services and website functionality
• Manage complaints, queries, or claims
• Maintain appropriate business and operational records

 Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

We rely on the following lawful bases:

• Contract – where processing is necessary to enter into or perform a contract with you (for example, managing bookings and delivering classes)
• Consent – where you have given clear permission (for example, for marketing communications or non-essential cookies)
• Legitimate Interests – where processing is necessary for our legitimate business interests, including maintaining records, improving services, and managing our operations, provided your rights do not override those interests

We rely on:

• Contract – where processing relates to services provided
• Consent – where you have provided information voluntarily

Where we rely on consent, you may withdraw it at any time.

 You have the following rights under UK data protection law:

• The right to access your personal information
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict how your data is used
• The right to object to processing
• The right to data portability
• The right to withdraw consent at any time

We will respond to all valid requests without undue delay and within one month.

To exercise your rights, contact us using the details in Section 2.

We collect personal information directly from you.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and operational requirements.

Retention periods are as follows:

Customer contact details

• Purpose: Manage bookings and accounts
• Legal basis: Contract
• Retention: Active period plus 3 years
• Action: Deleted

Booking and attendance records

• Purpose: Service delivery and dispute resolution
• Legal basis: Legitimate interests
• Retention: 3 years
• Action: Deleted

Health / PAR-Q forms

• Purpose: Safety and fitness readiness
• Legal basis: Legal obligation / vital interests
• Retention: Active period plus 6 years
• Action: Secure deletion

Accident / incident records

• Purpose: Insurance and liability
• Legal basis: Legal obligation
• Retention: 6 years (or longer where required)
• Action: Archived then deleted

Payment and transaction records

• Purpose: Accounting and tax
• Legal basis: Legal obligation
• Retention: 6 years
• Action: Archived then deleted

Marketing data (email or SMS)

• Purpose: Promotions and communications
• Legal basis: Consent
• Retention: Until opt-out or 2 years of inactivity
• Action: Removed or anonymised

 We do not sell your personal data.

We may share your information where necessary with trusted third parties to deliver our services and operate our website, including:

• Payment processing providers
• Booking or scheduling systems
• Website and analytics service providers
• Professional advisers where required

These third parties may also use cookies or similar technologies as part of their services.

All third parties are required to process your data in accordance with applicable data protection laws.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

 If you have concerns about how we use your personal data, you should contact us in the first instance using the details above.

If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 We may update this Privacy Notice from time to time.

The latest version will always be published on our website.